Is Keeping Search and Chatbots Separate Actually Worth It?
🔍Traditional search bar on one side of ecommerce website, 💬 customer service chatbot on the other... but in the age of AI, is keeping them completely separate actually worth it? 🤔
Recently, a discussion with a long-time industry peer sparked an idea: why aren't they the exact same experience? 💡
Product discovery shouldn't be fragmented; it should be a single, fluid conversation where you can search and chat about products simultaneously. 🛍️
So, I decided to stop talking about the theory and actually build it. 🛠️ I’ve put together a live demo of what a truly unified, AI-native product discovery experience looks like in practice.
Test drive the experience:
Built on AWS ☁️and rooted in AWS Responsible AI principles 🛡️, you simply chat with the system, and the AI asks follow-up questions to narrow down the best options for what you need or bring up the product if you already know what you search for.
Let’s chat - are separate traditional search bars still worth it? 🗣️
#EcommerceInnovation #AIDiscovery #CustomerExperience #FutureOfRetail #AusEcommerce #ProjectWeaver #SydneyRetail #AWS #ResponsibleAI #AWSCommunity